What Payment Methods Are Accepted?
We accept Visa, MasterCard, American Express, Discover, debit cards with Visa/MasterCard logo, Personal Check, Money Order or PayPal. Credit Cards are accepted directly through our website. Personal Checks and money orders are accepted by mail sent to our office in Las Vegas. Credit cards, bank transfer and eChecks accepted through PayPal payments. Credit Cards are also accepted via fax and phone.
I Don't Have A PayPal Account. Can I Still Pay Using PayPal?
Yes. You don't need to have a PayPal account in order to checkout through PayPal. Through PayPal you can pay by major credit card, bank transfer or eCheck. You can pay via PayPal by simply by clicking the "Pay by PayPal" button upon checkout. You will be redirected to the PayPal site which will allow you to fill in all your shipping and information for a secure transaction.
Do You Accept Personal Checks?
Yes. Payment and orders can be sent to our home office in Las Vegas, made payable to Haven of Kindred Spirits. Just follow the checkout process and print out your order and mail it to the address at the top of the page. We advise that you drop us a quick email (order@thethreewisecats.com) to let us know that you will be mailing payment. There is a $25 return check fee for any bounced checks. Personal checks may delay the order for up to ten days since checks over $50 must clear the bank before the order will be shipped.
How Can I Place An Order Not Using Web Checkout?
We accept orders via fax at: 702-454-2568
Via phone at: 1-800-718-5494
Or you can mail your order in to our Las Vegas office:
Haven of Kindred Spirits, Inc.
10221 King Henry Ave. #103
Las Vegas, NV 89144
What Is Your Return Policy, Refunds, or Exchange Policy?
Returns are accepted within 30 days of customer receiving order. Returns are only accepted on damaged items or by special request. If you would like to return an item that you purchased, please contact our customer service department prior to return at: order@thethreewisecats.com. Customer must contact us within ten days of receiving order to qualify for a return. There are no refunds or exchanges on bath/body products, oils, incense or opened items. Payments made via PayPal can only be refunded via PayPal and payments made via credit card can only be refunded to purchasing credit card. Shipping charges are not refundable. Returns, Refunds, and Exchanges are subject to approval by The Three Wise Cats Magickal Shoppe.
Is My Credit Card, Personal Information, etc. Safe?
Absolutely! We are a verified merchant through Authorize.net and they process all of our credit card payments. You can click on the merchant seal on our homepage or while ordering to view. All PayPal transactions are processed through PayPal's secure terminal, so all credit card and personal information is kept secure. All company records are kept on a secure server and credit card information is not stored after the transaction is complete. We never give out or sell any emails or personal information. To view our Privacy Policy, click HERE.
How Long Will It Take For My Order To Get To Me?
Orders are usually processed within 48 hours of order placement by the customer. They are then shipped within one to two weeks from our Las Vegas office. Orders shipped by Priority Mail should be received within one week of ship date. Orders shipped via Parcel Post have no guarantee on ship time. Once in a while we do have an item on backorder which adds an additional two to three weeks to ship time. Certain store lines such as Alchemy Gothic and jewelry are not kept in stock due to cost and limited stock space. The customer will be notified if this occurs. Shipping times may vary due to shipping location and current volume of orders received. If you have a question regarding shipping time, please contact us.
I Need Help With Ordering, Checkout, etc....
If you have any problems or questions about the ordering, checkout, or anything, please contact: ladynight@thethreewisecats.com
We'll be happy to help you through the process or with any questions you might have!
I'm Looking For Something Specific I Do Not See In Your Store...Can You Help?
Yes we can! If there is something specific that you are looking for, just email us (ladynight@thethreewisecats.com) and we will try to hunt the item down for you at no extra charge. If the item happens to be rare or hard-to-find, there may be a nominal fee for the time spent finding it. We do our best to find whatever it is our customers request!
I Would Like A Spell/Ritual Kit For A Specific Purpose...
Just let us know what it is for, any specific items you want included, if there are any special requests for it (such as deities, colors, etc.) and we can put something together for you. If you have a specific price range in mind, let us know this as well. We do our best to put together exactly what you need to make it easier for you!
Would You Cast A Spell For Me?
No. We can help you in just about every way except doing the actual spell work for you. We believe that for the most accurate results, the individual must do the work themselves and put their own energy into the intent. We'll gladly give you instructions and ideas about how to perform spells/rituals, but we won't do them for you!
I Live In The Las Vegas Area...Can I Pick Up My Order and Save On Shipping?
Yes you can. Twice a month our local Haven meets up at a public place at night and you are more than welcome to stop by and pick up your order as long as you let us know in advance. Select "LV Haven Pick Up" as shipping method when checking out and we can make arrangements for you to pick up your order instead of having it shipped.
When Paying By Credit Card, I'm Asked For My Card Code (CVC). What Is a Card Code?
This is an extra security measure many merchants take in order to be certain that the credit card you are using is valid and in the buyer's possession. The "Card Code" is the last three numbers on the back of your credit card (sometimes across the signature panel). Without this number, your credit card purchase may not be processed.
